Player Welfare “Check-In”
 

The Club has developed this player welfare “check-in” policy as part of the Club’s Responsible Conduct of Gambling Policies and its obligations for compliance with the ClubsNSW Code of Conduct. The detail below describes when a player welfare check will be required and how our staff can aid those players who seek support.

Staff members will “check-in” with any player that exhibits the following:

1. Strong signs of player distress. That is, the typical indicators of Problem Gambling

2. A family member raises concerns about the gambling habits of a loved one

3. A player reaches any voluntary pre-commitment limit or removes members card to avoid detection of their set limit

4. Any player who has played continuously for 3 hours on or more on the same machine
    

An appropriate staff member will approach players showing the above behaviour and enquire as to their well-being.

Players who respond with concerns about their gambling behaviour will be:

1. Given a ‘Player Initiated’ Self Exclusion card – this card has information on how a player can confidentially exclude themselves from gambling services. These cards can be found in the business card holders on the end of each bank of machines.

2. Informed of the assisted Self Exclusion process where a staff member can assist a player in excluding themselves from gambling services.

3. Provided a counselling information brochure. This provides details about where a player can get professional advice about eliminating harm from gambling services

4. Encouraged to remove themselves from gambling services for a period of 24 hours.